Privacy Policy

1. Information We Collect

• Contact details you give us to process an order or enquiry: name, phone number, email address and delivery location.
• Order information: items purchased, personalization details/images you upload, delivery preferences and order history.
• Payment information: payments are processed by our third-party payment partners (Flutterwave and IntaSend) — we do not store your card or mobile money PIN details ourselves.
• Basic technical data such as browser type and pages visited, used to keep the site working correctly and secure.

2. How We Use Your Information

• To process, personalize, and deliver your order.
• To communicate with you about your order (confirmation, dispatch, delivery, and support) via email, SMS or WhatsApp.
• To respond to enquiries submitted through our contact form.
• To improve our products, website and customer experience.
• To send occasional offers or updates, only where you have opted in (e.g. our newsletter) — you can unsubscribe at any time.

3. Sharing Your Information

We do not sell your personal information. We share information only where necessary to fulfil your order or run our business — for example, with payment processors (Flutterwave, IntaSend), delivery partners, and email/SMS service providers — and only to the extent needed for them to perform that service.

4. Data Retention & Security

We keep order and account information for as long as reasonably necessary for record-keeping, warranty, and legal purposes, and take reasonable technical measures to protect it against unauthorized access.

5. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us using the details below.

6. Contact Us

Questions about this policy? Reach us via our Contact page, by phone on +254 769 112 555, or by email at info@inmywords.co.ke.